Abuse Policy

Go App Web Solutions (Pty) Ltd 

(Registration No: 2025/175024/07)

of 7 Batya Street, Kenridge, Cape Town, 7550

(as the “Company”)

  1. 1. This Abuse Policy (“Policy”) forms part of and must be read together with the Website Terms and Conditions and Privacy Policy published on the Go App Web Solutions Platform (“Platform”).
  2. 2. This Abuse Policy (“Policy”) forms part of and must be read together with the Website Terms and Conditions and Privacy Policy published on the Go App Web Solutions Platform (“Platform”).
  3. 3. PURPOSE OF THE ABUSE POLICY
    1. 3.1. The Company is committed to maintaining a safe, lawful and secure online environment. This Policy sets out:
      1. 3.1.1. the procedure for reporting abuse, security incidents or unlawful content;
      2. 3.1.2. the legal framework governing our obligations;
  4. 4. SCOPE OF ABUSE
    1. 4.1. For purposes of this Policy, “Abuse” includes but is not limited to:
      1. 4.1.1. Any violation of our Website Terms and Conditions and Privacy Policy;
      2. 4.1.2. Hosting, distributing or accessing unlawful content including, without limitation, content relating to:
        1. 4.1.2.1. Child Pornography as defined in section 24B of the Films and Publications Act 65 of 1996 and obligations in section 24C;
        2. 4.1.2.2. Child Trafficking as defined in the Prevention and Combating of Trafficking in Persons Act 7 of 2013;
        3. 4.1.2.3. Child Sex Tourism, sexual exploitation of children or other sexual offences in terms of the Criminal Law (Sexual Offences and Related Matters) Amendment Act 32 of 2007;
        4. 4.1.2.4. Content that is defamatory, harmful, discriminatory, incites violence or constitutes hate speech;
        5. 4.1.2.5. Malware, phishing, fraud, impersonation, network attacks or any content intended to compromise security, privacy or service integrity.
    2. 4.2. The list set out in this Clause 4 is not exhaustive. Any conduct that may cause harm to the Company, its Users, the public, or any third party constitutes Abuse.
  5. 5. REPORTING ABUSE
    1. 5.1. All Abuse reports must be submitted to: abuse@go-app.co.za
    2. 5.2. The Company will acknowledge receipt of the Abuse report within 24 (twenty-four) hours and will take appropriate technical, administrative or legal steps as required.
    3. 5.3. To enable proper investigation, the following information must be included in the Abuse email:
      1. 5.3.1. The URL/location of the alleged Abuse must be displayed clearly at the beginning of the email;
      2. 5.3.2. A detailed description of the conduct or content complained of;
      3. 5.3.3. The IP address associated with the alleged Abuse (if available);
      4. 5.3.4. Any supporting evidence, screenshots or logs; and
      5. 5.3.5. The date, time and time zone in which the content was observed.
    4. 5.2. The Company may require further information as necessary.
  6. 6. LEGAL FRAMEWORK AND PROCEDURE
  7. South African Jurisdiction:
    1. 6.1. Where legal processes, requests for information, preservation notices or subpoenas originate outside South Africa, they must be formally served through a South African court of law and comply with all applicable South African procedures before any action or disclosure can occur.
  8. Statutory Obligations:
    1. 6.2. The Company operates in accordance in accordance with:
      1. 6.2.1. The Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), including section 71 and the safe-harbour provisions;
      2. 6.2.2. The Films and Publications Act 65 of 1996 and related regulations;
      3. 6.2.3. The Prevention and Combating of Trafficking in Persons Act 7 of 2013;
      4. 6.2.4. The Criminal Law (Sexual Offences and Related Matters) Amendment Act 32 of 2007;
      5. 6.2.5. The Protection of Personal Information Act 4 of 2013.
    2. 6.3. The Company warrant that it is a member of and adheres to the relevant ISPA (Internet Service Providers’ Association) and ICANN Codes of Conduct.
  9. 7. INFORMATION HANDLING FOR ABUSE INVESTIGATIONS
    1. 7.1. Storage of Information:
      1. 7.1.1. The Company does not store any credit-card information on its systems. Such information is processed exclusively by the third-party payment gateway.
      2. 7.1.2. The Company may retain the following categories of User information for operational and billing purposes:
        1. 7.1.2.1. Account holder first and last names;
        2. 7.1.2.2. Contact numbers;
        3. 7.1.2.3. Physical address;
        4. 7.1.2.4. Email addresses;
        5. 7.1.2.5. WHOIS registration data;
        6. 7.1.2.6. IP address used when placing an order (time-stamped);
        7. 7.1.2.7. Account-related data necessary to provide services.
      3. 7.1.3. Users may manage and delete emails or stored data at their discretion via their User account. Expired or cancelled services may be deleted after 30 days.
    2. 7.2. Disclosure of Information
      1. 7.2.1. Information will only be disclosed:
        1. 7.2.1.1. pursuant to a valid warrant, subpoena or court order issued by a South African court;
        2. 7.2.1.2. where required by applicable law;
        3. 7.2.1.3. with the User’s prior written consent; or
        4. 7.2.1.4. where necessary to protect the rights, property or safety of Users or the public.
      2. 7.2.2. The Company will not release any information that it is not lawfully authorised or obligated to disclose.
  10. 8. TAKEDOWN PROCEDURE
    1. 8.1. The takedown procedure is governed by Chapter XI of ECTA, which provides immunity to ISPs for content hosted or transmitted on behalf of Users, provided the ISP follows the prescribed notice-and-takedown procedures.
    2. 8.2. A valid takedown notice must:
      1. 8.2.1. be submitted in writing to abuse@go-app.co.za;
      2. 8.2.2. contain the complainant’s personal particulars as required by ECTA;
      3. 8.2.3. clearly identify the unlawful content;
      4. 8.2.4. include sufficient evidence to enable verification.
    3. 8.3. The official ISPA guidelines for takedown notifications apply and can be accessed on the ISPA website.
    4. 8.4. The Company can only act against content hosted on servers or services within the Company network or associated with a valid User account.
    5. 8.5. The Company therefore cannot assist with:
      1. 8.5.1. content hosted on third-party platforms such as Facebook, Twitter or Instagram;
      2. 8.5.2. content displayed on search engines or external caching systems not controlled by the Company.
  11. 9. ENFORCEMENT ACTION
    1. 9.2. Upon receipt of a valid Abuse report or takedown notice, the Company may, at its sole discretion and without prior notice, take any action it deems appropriate in the circumstances, including removing or disabling access to the relevant content, suspending or terminating the User’s account or any related services, escalating the matter to the appropriate law-enforcement authorities, and preserving any data necessary for the purposes of investigation, compliance or evidentiary requirements.
    2. 9.3. The Company further reserves the right to take any additional steps reasonably required to comply with applicable law or to protect its legitimate interests, the integrity of its network, or the rights and safety of any person. Users who engage in Abuse may be held liable for damages, legal costs and, where applicable, may face criminal prosecution.
  12. 10. AMENDMENTS TO THIS ABUSE POLICY
    1. 10.2. The Company reserves the right to amend or update this Policy from time to time to reflect changes in law, industry standards or internal processes. Any amendments will be published on the Platform.
    2. 10.3. Continued use of the Platform after publication of amendments constitutes the User’s acceptance of the updated Policy.